Exchange & Replacement Policy

Last updated: July 31, 2026

At Wonder Print Shop, most items are custom-made to order. This policy explains when we provide a free replacement, when an exchange is available, and what it costs. It works together with our Refund Policy, Return Policy, and Shipping Policy.

1. Free Replacement (Errors Caused by Us)

We will send a corrected replacement free of charge — you do not pay again and normally do not need to return the original item — when the problem is our fault, including:

• you received the wrong item, design, color, or size (different from your order confirmation);
• the product has a manufacturing defect or arrived damaged in transit;
• the item is significantly different from the product description;
• the personalization is wrong because of an error by our website, production team, or manufacturing partner; or
• an item is missing from your package.

If you prefer, you may choose a refund instead of a replacement for the affected item (see our Refund Policy).

2. Customer Selected the Wrong Size

If the item was produced and shipped in the exact size you selected but it does not fit, we offer a one-time size replacement:

• you pay a fixed fee of $15 USD per replacement item, which covers one remake plus standard replacement shipping;
• the original item does not need to be returned — you may keep, donate, or dispose of it; and
• this option is limited to one replacement per affected item.

The $15 fee does not apply when we sent a size different from your order confirmation — in that case the replacement is free under Section 1. If the replacement item itself arrives defective, damaged, or incorrect, that is a new issue handled as our error.

3. Incorrect Personalization Entered by the Customer

You are responsible for checking all names, dates, messages, images, and other personalized details before ordering. If the product was made correctly using the details you submitted, a free replacement is not available. We may, at our discretion, provide a 50% discount code based on the listed price so you can order a corrected item.

4. Exchange for a Different Item or Change of Mind

Because products are made to order, we do not offer a free exchange simply because you changed your mind, no longer want the item, or prefer a different product, size, color, or style that was produced correctly.

• Within 24 hours of placing your order (before production), you may cancel for a full refund or request changes to the item's size, color, or design.
• After that, we may, at our discretion, offer store credit or a 50% discount code toward a new order. For a wrong size you selected, the one-time $15 replacement in Section 2 remains available.

5. How Replacements Are Produced & Shipped

Approved replacements re-enter our production queue and follow the same processing and transit timeframes as a new order, as described in our Shipping Policy. Free replacements (our error) ship at no cost to you. Size replacements ship after the $15 fee is paid.

6. When a Physical Return Is Required

Most approved cases are resolved without a return. In limited cases we may require the original item back before completing a replacement.

• Our error or a verified product issue: if we require a return, we cover the authorized return-shipping cost.
• Goodwill exception at your request: if we agree in writing to accept a return we are not otherwise obligated to accept, you pay the return-shipping cost, which we confirm in writing before you ship anything.

7. One Resolution Per Issue

Only one primary resolution is normally provided for the same issue. For example, you cannot receive both a full refund and a free replacement for the same product unless our Support Team confirms otherwise in writing.

8. Contact Us