NOTICE: In order to provide the customers with the best shopping experiences, our workshops are under refurbishment and repair from January 16th - January 26th. All the orders might take more extra days than expected time. Thank you and sorry for this inconvenience caused.
“The delay note is shown on the order information when you completed your purchase”
All of our Backpacks are custom-made-to-order and handcrafted to the highest quality standards.
Your package might be lost, stolen, or damaged while being delivered. Insurance is not mandatory, but we always recommend our customers to choose this plan as the delivery men often leave the package in your mailbox/front yard, which is more likely to be stolen.
Check the SIZE CHART out for accurate size, and please allow a slight 1-3cm difference due to manual measurement and a slight color variation due to different lighting conditions.
The design of the final product might slightly shift in position due to the manual cut and sew procedure.
Thank you for considering us.
We want you to best satisfied with the products you buy from us.Full-refund for faulty products, full-refund if the item is not as described.
Aftersales service guaranteed within 15 days of delivery date, only need a picture as proof of damage sent to customer service.
We have ticket and email support. Please contact us at firstname.lastname@example.org if you need any assistance.
Production Time: 2-3 days for clothes, 5-7 days for other products.
Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
Shipping Time: Domestic shipping within the USA takes 4-7 days and international shipping estimates at around 10-14 days.
Welcome to Wonder Print Shop. We can't thank you enough for new customers and loyal customers as you are trusting and choosing our service. Thus, we will always try our best to bring you the best experience we can.
In addition, we apologize for letting you wait for long but receive the defective or wrong items due some several reasons. Rest assured that we are always here to listen to your feedback to correct our mistakes and serve you the best we can.
MODIFICATION & CANCELLATION
If you want to cancel or modify your order, please contact at: Modification and Cancellation.
All orders are only eligible to be canceled and modified within 12 hours after the payment. After the day, the order is locked for processing and all requirements will be declined then.
The customer receive the wrong or defective package, please contact us at: After-sale Service.
LOST, MISSING OR LATE PACKAGE
+I need help with a late order:
If the order has not arrived to you within 45 days since the order was placed, please contact Customer Service. For sure, we will offer a refund or replacement right now.
+Package Returned To Sender:
If a package is returned to sender by the shipping courier, we will reship the package to you for free under your provided address.
By the way, you should contact Customer service, we are willing to guide you to return it.